International shipping

Thank you for wanting to bring Nanuka to your country! ๐ŸŒŽ For now, international orders are placed by email, so we can offer you the best price and the shipping option that suits you best.

How to place your order

  1. Email us at info@nanukarte.com with the products you're interested in and your country, city, and postal code.
  2. We'll send you a quote with the price of the products, shipping, and the estimated delivery time.
  3. If you're happy with it, we'll send you a secure payment link from our store so you can pay by credit or debit card.
  4. We prepare your order and send you the tracking number as soon as it ships.

Shipping options

Made-to-order products

Best for: T-shirts and apparel
Estimated time: 2 to 3 weeks
Tracking: yes
Import taxes: usually included

Correos de Costa Rica

Best for: illustrations, prints, and small products
Estimated time: 2 to 4 weeks
Tracking: depends on the service
Import taxes: paid by you on delivery, if applicable

DHL Express

Best for: urgent orders
Estimated time: 3 to 5 business days
Tracking: yes
Import taxes: paid by you on delivery, if applicable

We'll recommend the best option for your country and products.

Payments

  • You're charged in Costa Rican colones, and your bank converts the amount to your currency.
  • Some banks charge a small fee for international purchases.

Taxes and customs

  • Each country has its own import rules.
  • When taxes are not included, the shipping company or your country's postal service collects them when delivering the package.
  • Your quote will tell you what to expect for your country.

Frequently asked questions

Which countries do you ship to?
Most countries. Email us and we'll confirm for your destination.

Can I order several products in one shipment?
It depends on the products. Whenever possible, we ship them together so you save on shipping. Some, like made-to-order T-shirts, ship separately. Your quote will tell you how your order will arrive.

What if my package arrives damaged or gets lost?
Once we hand your order to the shipping company, it is responsible for the package during transit, and Nanuka is not responsible for damage or loss along the way. With your tracking number, you can file a claim directly with the shipping company. If you need the shipment details, email us at info@nanukarte.com.

If the product has a manufacturing defect or there's a mistake in your order, such as the wrong size or design, we'll take care of it with a replacement or a refund.

Questions? Email us at info@nanukarte.com. We're happy to help! ๐Ÿ’œ